Can't install SP3, IE7 etc.

[pilotbob]

I've just bought 2 new identical PC's with XP pro installed. Both Cre 2 Duo with 250GB HD and 2GB mem. Both are running ok but whilst one has accepted SP3 from a CD I burned from the .iso, the other will not install SP3 either from the CD or from windows update site. Neither will it install Update for Windows XP (KB898461) and Microsoft Windows Installer 3.1. I've also tried to install IE7 and again no joy with this one machine. The other is fine. Any ideas?

Many thanks,

Bob.

 

[Goku]

Hello and Welcome to FPCH Bob.

Do you receive any error messages during the installation process? If you do, then can you please post the exact error message you receive. Thank you for your patience and co-operation.

-- Goku

 

[Dalo Harkin]

Sounds like you have admin rights on one and not the other.

 

[Wolfeymole]

Let me get this right Bob, you created an ISO image from a copy of XP yes?

 

[pilotbob]

Let me get this right Bob, you created an ISO image from a copy of XP yes?

Negative, I downloaded the distributable .iso for SP3 from windows update site.

Admin rights are set on both machines.

 

[Wolfeymole]

As Goku said what errors are you getting from windows updates at MS?

I can't see why you would have to burn an ISO for SP3 when you can just download it.

 

[Wolfeymole]

Run this also

WGA Diagnostic Tool


Please follow this WGA troubleshooting procedure:

• Download and install the WGA Diagnostic Tool: WGA Diagnostic Tool
• This is a direct download
• Click Run and Run again
• Click Continue
• Please be patient it takes a few seconds to run.
• Click Copy
• Next open Notepad, in the empty pane right click and select Paste

Please post (reply) with the results.

 

[pilotbob]

OK,

When running automatic updates I get the following after attempted installation:
Some updates could not be installed.
The following updates were not installed
Update for Windows XP (KB898461)
Microsoft Windows Installer 3.1

With IE7 I get;
Internet Explorer installation did not complete.
You must restart your computer to remove any changes setup has made.
After restarting, click the “Internet Explorer Troubleshooting” shortcut on your desktop for more information.

I’ve tried turning off anti-virus and anti-spyware progs, and checked I have admin rights, still no joy.

Bob.

 

[pilotbob]

Run this also

WGA Diagnostic Tool



Please follow this WGA troubleshooting procedure:

• Download and install the WGA Diagnostic Tool: WGA Diagnostic Tool
• This is a direct download
• Click Run and Run again
• Click Continue
• Please be patient it takes a few seconds to run.
• Click Copy
• Next open Notepad, in the empty pane right click and select Paste

Please post (reply) with the results.

Results below;

Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-84TVH-44R34-YTV2Q
Windows Product Key Hash: HNjpgHqrhpCz9pp1+YT5wOjHE3g=
Windows Product ID: 76487-OEM-2213841-17009
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {99395BEA-E57B-4761-98A5-BDFAD8D6BCB9}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-171-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{99395BEA-E57B-4761-98A5-BDFAD8D6BCB9}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YTV2Q</PKey><PID>76487-OEM-2213841-17009</PID><PIDType>3</PIDType><SID>S-1-5-21-1292428093-854245398-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>MCP73 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20071012000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>7538335F0184C07B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

 

[Goku]

Hello Bob. Please have a read of the following articles from the Microsoft Knowledge Base.

Unable to install Windows updateshttp://support.microsoft.com/kb/555461

Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installationhttp://support.microsoft.com/kb/943144

The second article may not be directly relevant but it still concerns your symptoms. Hope you are able to fix your problem soon. Good Luck.

-- Goku

 

[Wolfeymole]

What are the results on the second machine Bob?

 

[pilotbob]

Hello Bob. Please have a read of the following articles from the Microsoft Knowledge Base.

Unable to install Windows updates
Good Luck.

-- Goku

Interesting one that!, I followed the instructions and firstly I don't have a C:\WUTEMP folder and secondly there is nothing in the "Windows Update" folder

And yes I do have system and hidden files viewable

 

[pilotbob]

Hello Bob. Please have a read of the following articles from the Microsoft Knowledge Base.

Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation

The second article may not be directly relevant but it still concerns your symptoms. Hope you are able to fix your problem soon. Good Luck.

-- Goku

Well I've followed the instructions for registering the Wups2.dll file from this article and still no joy. Interestingly when I wiew the windows update history the update does not show as "Failed" (A red cross) but simply as a Grey Minus sign.

 

[Dalo Harkin]

Ok did the machine used to install updates and then after you trying these ones - not work?

 

[pilotbob]

What are the results on the second machine Bob?

Exacly the same on second machine but everthing installs ok

 

[Dalo Harkin]

Ok - did you buy 2 versions of XP - or are you using the same one on both machines -
from the sounds of things Microsoft is blocking the updates installing as it would if a key was used on more than one machine -
And lets just clarify I am not accusing you of anything - it just depends on where you got the machines some people are less than honest.

 

[pilotbob]

Ok - did you buy 2 versions of XP - or are you using the same one on both machines -
from the sounds of things Microsoft is blocking the updates installing as it would if a key was used on more than one machine -
And lets just clarify I am not accusing you of anything - it just depends on where you got the machines some people are less than honest.

Both machines came pre-installed with XP pro, both have passed the windows genuine avantage "thingy" the machine in question has downloaded and installed other updates successfully.

 

[Dalo Harkin]

Right - sounds like somewhere along the line the installation has gone bad - do you have any restore points on the pc - I would go back to before all the troubles started and then try and do the installs.

 

[Goku]

No worries Bob as there are plenty of other solutions to try. Have you tried the Windows Update Agenthttp://msdn.microsoft.com/en-us/library/aa387285.aspx? If not, then please try using it and see if it helps or not. Good Luck.

-- Goku

 

[pilotbob]

Right - sounds like somewhere along the line the installation has gone bad - do you have any restore points on the pc - I would go back to before all the troubles started and then try and do the installs.

No restore point that would be any good I'm afraid, the first thing I did when I got the machines was to try to install SP3, one worked the other didn't. I wasn't too concerned at that stage as SP2 was already installed but now I can't get IE7 as well I'm a bit miffed. Trouble is this machine is the master of a network of 3 and I really don't want to start again from scratch. 2 days lost already.