HELP PLEASE.....
Up until earlier this week I have had internet via copper cable running at around 8-15MBPS which although not fast worked pretty well for downloads although uploading was normally only 0.5 to 1 mbps which made some work very slow. We run several pcs on from the Ethernet connetions and have had up to 4 connected at any one time but most not accessing the internet most of the time so all worked pretty well and our little network enabled file sharing etc to work really well.
A part of a package offer, we have now had fibre installed through Orange with a supposed speed of 100mbps although there is a promotion where for a while we have 500mbps.
The engineer installed the fibre and connected us up and straight away there were issues. According to the Ookla speed test I could only get download speeds about the same as I was having on the copper connection. The engineer came and went several times over the next three days and he too was having the same issue on his laptop.
This morning a second engineer came and declared that it was all our fault – we had “too many PCs connected and the cookies were sapping all the line speed”. After much fiddling he “showed” us that there was a speed of 500mbps and indeed when I connected my laptop it was – but within 30 minutes of them leaving it was back to around 15 – 40.
What is strange is that the up-speed is nearly always at least double the down-speed when it is running slow, occasionally going as high as 200 or more on the upload test.
To try an eliminate the “too many pcs” issue and also “too many cookies” I have disabled the wifi and disconnected all the other pcs from the router and run the Ookla tests again many times over using a modern i5 laptop which has a very recent install of W10 and hardly anything installed (the same pc which recorded 500mbps earlier when the engineer was here) The results I now get are pitiful with download speeds as low as 15 mbps and rarely above 50.
One final thing. We contracted to have fibre direct to the router but when the engineer came he said that was not possible as they are using Movistar’s fibre cable and so have to put a small box between the fibre point which then feeds the router via a wan socket
Of course we are going to go back to Orange after the weekend to complain again but has anyone any idea what may be happening here? I have no faith in a so called engineer who seems to know nothing about bandwidth usage. My own suspicions are maybe a damaged fibre cable in the house – (it was hurriedly stapled to the wall by the engineer which I thought was a pretty crude way – could it be slightly crushed and would that that explain anything? or is there a more logical reason?
I had thought of disconnecting the whole system and re-connecting it directly to the fibre entry point to the property thus eliminating the internal fibre run – the plugs seem to be the same so would that be possible or would I damage it?
Hoping someone out the can make more sense of this than Orange seem to!
Up until earlier this week I have had internet via copper cable running at around 8-15MBPS which although not fast worked pretty well for downloads although uploading was normally only 0.5 to 1 mbps which made some work very slow. We run several pcs on from the Ethernet connetions and have had up to 4 connected at any one time but most not accessing the internet most of the time so all worked pretty well and our little network enabled file sharing etc to work really well.
A part of a package offer, we have now had fibre installed through Orange with a supposed speed of 100mbps although there is a promotion where for a while we have 500mbps.
The engineer installed the fibre and connected us up and straight away there were issues. According to the Ookla speed test I could only get download speeds about the same as I was having on the copper connection. The engineer came and went several times over the next three days and he too was having the same issue on his laptop.
This morning a second engineer came and declared that it was all our fault – we had “too many PCs connected and the cookies were sapping all the line speed”. After much fiddling he “showed” us that there was a speed of 500mbps and indeed when I connected my laptop it was – but within 30 minutes of them leaving it was back to around 15 – 40.
What is strange is that the up-speed is nearly always at least double the down-speed when it is running slow, occasionally going as high as 200 or more on the upload test.
To try an eliminate the “too many pcs” issue and also “too many cookies” I have disabled the wifi and disconnected all the other pcs from the router and run the Ookla tests again many times over using a modern i5 laptop which has a very recent install of W10 and hardly anything installed (the same pc which recorded 500mbps earlier when the engineer was here) The results I now get are pitiful with download speeds as low as 15 mbps and rarely above 50.
One final thing. We contracted to have fibre direct to the router but when the engineer came he said that was not possible as they are using Movistar’s fibre cable and so have to put a small box between the fibre point which then feeds the router via a wan socket
Of course we are going to go back to Orange after the weekend to complain again but has anyone any idea what may be happening here? I have no faith in a so called engineer who seems to know nothing about bandwidth usage. My own suspicions are maybe a damaged fibre cable in the house – (it was hurriedly stapled to the wall by the engineer which I thought was a pretty crude way – could it be slightly crushed and would that that explain anything? or is there a more logical reason?
I had thought of disconnecting the whole system and re-connecting it directly to the fibre entry point to the property thus eliminating the internal fibre run – the plugs seem to be the same so would that be possible or would I damage it?
Hoping someone out the can make more sense of this than Orange seem to!
