USB CD/DVD drive doesn't work when left connected.

[RustyKnight]

I have a Lenovo ThinkCentre M720q, the tiny one. Lenovo sell a USB optical drive specifically for this model but I bought a Verbatim one because it was cheaper. I connected it up and it worked fine. But when I started the computer the next day the drive isn't recognized, not listed as an optical drive. Just as as a USB device that isn't recognised.


Is there way to make Windows recognise the drive every time I boot or am I going to have to plug it in when I need it?

My external hard drive works every time OK.

 

[KenB]

Hi Rusty,

Just to clarify - if, after you have booted up, you unplug the drive then plug it in again - does Windows recognise it ?

 

[RustyKnight]

Yes. When I boot up it isn't recognised. I have to unplug it and plug it in again before it appears in Windows.

When I first boot, like today, its showing in the Universal Serial Bus controllers section of the Device Manager as "Unknown USB Device (Invalid Configuration Descriptor)".

 

[RustyKnight]

I couldn't figure out how to edit my previous reply.

I noticed that when I boot the PC from cold after its been turned off on the wall the DVD drive appears with the error above. However when I unplugged it and replugged it yesterday to get it working then rebooted later in the day, when it had been left on on the wall the drive still showed.

 

[KenB]

Hi
regarding editing a post:
I suspect there is a time limit after which it is not possible to edit a post.

Have you tried updating the drivers?
Plug in the CDROM
in the Search Box [ bottom left of screen] type - devmgmt.msc - hit Enter

In Device Manager click on "View" in the toolbar at the top
Click on "Show Hidden Devices"



If the CDROM is showing click the > or + next to it.
Then right click on the drive. [ there should only be one drive showing ]
You should see this:


Click on "Update Driver Software" and then select "Search Automatically"
You will need an internet connection.

 

[RustyKnight]

It says the best driver is already installed. I think I'll just have to remember to unplug it and plug it back in when I need it - which is annoying.

 

[RustyKnight]

Just and update, don't know what happened but the drive has worked fine the last two days after being left connected. I did get a Windows update so maybe that had something to do with it.

 

[KenB]

Thanks for the update.

I agree with your thoughts - the M$ update probably sorted your problem