[Solved] No Connection

[graisbeck]

Hi, my friend has a RM AL51 4100 Notebook and it is running XP Pro SP2.

The problem is that it can't connect to the internet. It has a D-Link AirPlus DWL-G650 wireless adapter in the card port, but when trying to open IE7 or FF it will not connect to the internet. When I run>cmd>ipconfig it shows the ip address as zeros. Also the wireless LED does not light up.

This is the ipconfig/all:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop8
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-0F-B0-F2-CB-08

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link AirPlus DWL-G650 Wireless Car
dbus Adapter(rev.C)
Physical Address. . . . . . . . . : 00-19-5B-3A-89-C7
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 255.255.255.255

Any help would be greatly appreciated.

 

[KenB]

Hi and welcome to FpcH

the wireless LED does not light up.

Here is your problem.
If the router is not wireless enabled then you will not be able to connect to anything - not even the router.

Try unplugging it from the mains - leave for 30 seconds - plug it in again.
The wireless LED must be on if you are to be able to connect wirelessly.

can you connect if you use an ethernet cable direct to the router ?

 

[graisbeck]

Hi and welcome to FpcH

Here is your problem.
If the router is not wireless enabled then you will not be able to connect to anything - not even the router.

Try unplugging it from the mains - leave for 30 seconds - plug it in again.
The wireless LED must be on if you are to be able to connect wirelessly.

can you connect if you use an ethernet cable direct to the router ?

Sorry, I should of said the wireless LED on the laptop is not lit but the routers is. I can connect via ethernet cable. The D-Link wireless adapter is telling me that it is trying to acquire an IP address. I can connect wirelessly to the router and internet with my own laptop.

 

[KenB]

Thanks for the additional information.

Silly question - there should be a switch to turn on / off the Wireless Adapter - is this switched on ?

==============

Start > type in .....devmgmt.msc ...........ENTER
Click the + next to Network Adapters
Are there any yellow exclamation marks or red Xs ?

What is listed ?

 

[graisbeck]

Yes it is switched on.

 

[KenB]

What about the second part to my previous post ?

 

[graisbeck]

What about the second part to my previous post ?

No problems in device manager.

 

[KenB]

what is listed ?

 

[graisbeck]

what is listed ?

 

[KenB]

Hi

Is this what you are using?
http://www.dlink.com/products/?pid=11

It could be that there is a fault with the device itself.

When you said "Wireless LED does not light up" were you referring to the device itself?
Do the LEDs light up on the device ?
(assuming that this is what you use )

 

[graisbeck]

Hi

Yes that is the device. The "Act" and "Link" lights on the dlink device do flash on and off simultaneously, which I'm taking as it is connected. The tray icon for wireless connections shows as having a good connection, but the browser still won't open any web pages. The wireless LED situated at the front of the laptop does not light up.
I have also tried a NEWlink wireless usb adapter which also did not work.

 

[KenB]

Start > type in ........services.msc ...............ENTER
Scroll down to WLAN Autoconfig
Is the service started (under "Status" ) and set to Auto ?

 

[graisbeck]

There is no WLAN Autoconfig service. There is a Wireless Zero Config service which is started and set to automatic startup.

 

[KenB]

Wireless Zero Config service

XP equivalent to WLAN Autoconfig.

Just located this ( it may or may not be useful )
http://www.rm.com/Support/ProductInformation.asp?cref=PRD473731&nav=0&refe

Connect up with the cable to the router.
Go back to Device Manager
Right click on the D-Link device > Update Driver Software

This will check to see if there are and more recent drivers for the device.

 

[graisbeck]

XP equivalent to WLAN Autoconfig.

Connect up with the cable to the router.
Go back to Device Manager
Right click on the D-Link device > Update Driver Software

This will check to see if there are and more recent drivers for the device.

Still no connection. I've now removed the card and plugged in a usb adapter which has the latest driver but still won't connect. Tray icon says it's trying to acquire an IP address. When I right click the wireless connection tray icon and go to status, it reads:

Status: Trying to acquire IP address
Speed: 10mb
Activity: sent:0 received: 120

Hope that helps

 

[KenB]

I am wondering about the Wireless LED that isn't lit.
When you press the wireless on/off switch - does that light up the switch to indicate that it is "on" ?

What is the make and model number of the router ?

Try the following - test after each:

Turn the router off - leave for 30 seconds - turn it on again.

Start > Control Panel > Network Connections > Local Area Connection > Properties > Highlight Internet Protocol (TCP/IP) > Properties
Check the box next to "use the following IP Address" and also "Use the following DNS Server Address"
use these settings: ( these are fairly standard but I can check when you tell me which router you have )

IP Address - 192 - 168 - 1 - 10
Subnet Mask 255 - 255 - 255 - 0
Default Gateway 192 - 168 - 1 - 1

Use the DNS settings as shown below: ( don't forget to click OK )

If that doesn't work .......

Download XP Winsock Fix from here and run it:
http://www.snapfiles.com/get/winsockxpfix.html

After the Winsock fix you may need to go back and set the "Obtain IP Address etc" to Auto

 

[graisbeck]

Hi KenB,

I have tried all that you asked but still have the same problem.

The router is a Netgear DG834, so I added the default IP settings, which were correct as I tried it with another laptop.

 

[KenB]

so I added the default IP settings

From the manual - the default IP Address is 192.168.0.1 ( I was guessing before )

I suggest that you try 192.168.0.10 if putting the default in the "Use this IP Address ......" doesn't work for you.

 

[graisbeck]

From the manual - the default IP Address is 192.168.0.1 ( I was guessing before )

I suggest that you try 192.168.0.10 if putting the default in the "Use this IP Address ......" doesn't work for you.

Sorry KenB, I should of mentioned in my previous post that it was the default 'Netgear' IP address which I tried and still did not work. I wasn't even able to ping 192.168.0.1!!

 

[KenB]

Start > Run
Type in ............cmd ...ENTER
At the prompt type in ....
ipconfig /release [ there is a space before / ]

then type in ......
ipconfig /renew

1. If it cannot do this what error message are you getting ?

2. What was the result of the WinsockFix ?

3. Please confirm that you have tried 2 working adapters.

If you right click on the monitor icon ( bottom right of screen ) try the "Repair" option [ WinsockFix should have done this ]

Also ....

There should be "Connect ot a Network" ......can you see yours.
What happens if you try to connect ?