[Clean] Asus X5DC laptop running very slow.

[seedy21]

Hi Jontye,

How is your machine running now? Do you have any further issues?

 

[jontye]

Hi Seedy21, sorry for the delay in replying. I've been away for a few days. I have tried my machine again today and it is no better, in fact, if anything even slower. It took a whole minute to arrive at my goole home page, then I had several attampts to list an item for sale on Etsy. Each time I kept getting the usual 'Etsy is not responding' message and I have eventually managed to list the item, but it took about 20 minutes to do something that normally takes about 5 minutes. Even when trying to load this blog, I got the message 'not responding due to a long running script' then it eventually loaded. I hope there is still something you can advise to help. Regards, Jontye

 

[seedy21]

Hi jontye

Lets reset IE.

• Close all Internet Explorer windows that are currently open.
  
• Open the desktop, and then tap or click the Internet Explorer icon on the taskbar. Changing your settings will affect both Internet Explorer and Internet Explorer for the desktop.
  
• Tap or click the Tools button
  
  , and then tap or click Internet options.
  
• Tap or Click the Advanced tab, and then tap or click Reset.
  
• In the Reset Internet Explorer Settings dialog box, tap or click Reset.
  
• When Internet Explorer finishes applying default settings, tap or click Close, and then tap or click OK. You'll need to restart your PC for these changes to take effect.
  

Please let me know if this resolves your issue.

 

[jontye]

Hi Seedy21, I've just done what you asked above. This seems to have made some difference, For example, my Google home pade opened in 15 seconds. I then went to my Etsy shop. This took 26 seconds to open. I then tried to view my listings but got the message 'Etsy is not responding'. When left for about another 30 seconds it did start to respond again. I went from there to this blog - it took 36 seconds to open. So it seems faster but looks like I'm still have episodes of 'not responding'. Regards, Jontye

 

[jontye]

Hi again Seedy 21. I thought I'd let you know I take it all back - the machine is not running any faster. I opened it today to create a document in Word. It took 1 and a half minutes to load Word, but before it did, all the desktop icons went blank then slowly re-loaded. I then clicked to go on-line and it took one minute and 30 seconds to load my home page, followed by a minute aned 20 seconds to load this blog. Regards, Jontye

 

[seedy21]

Hi jontye,

Step 1

Please try running IE without addon's.

In Windows 7, to run your Internet Explorer in the no add-ons mode, Open Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons).

Step 2

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

• Flush DNS
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Step 3

• Click Start > All Programs > Accessories > System Tools > Disk Defragmenter
• Click Continue
• A window will open
• To set up a regular schedule to defragment your hard drive
  • Check Run on a schedule (recommended)
  • Select the time of day and day of the week that works best for you
  • Select the volume (drive) to be defragmented
• To defragment right now:
  • Click on the Defragment Now button
  • Select drives C and D to defragment
  • Click OK to begin the defragmentation process

 

[jontye]

Hi Seedy21, I'm contacting using my laptop this time, because when I tried following your instructions my wife's machine a threw wobbly, losing the wi-fi facility and I'm having a problem getting it switched back on, tried the F4 + F2 keys numerous times without success.
The laptop doesn't have a wired connection other than an ethernet cable, which, at the momemt, I don't know how to connect.
I will get back to you as soon as I get the wi-fi connection up and running. Jontye.

 

[jontye]

Hi, I've connected to IE with ethernet cable, MINITOOLBOX results attached. Jontye
MiniToolBox by Farbar Version: 11-05-2015 01
Ran by USER (administrator) on 03-06-2015 at 23:03:52
Running from "C:\Users\USER\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Model: K50C Manufacturer: ASUSTeK Computer Inc.
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= Hosts content: =================================

========================= IP Configuration: ================================
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

Windows IP Configuration
Host Name . . . . . . . . . . . . : USER-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4E-5D-60-50-97-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 20-CF-30-66-A4-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ac7e:b58b:f2bb:7cbe%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.73(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 03 June 2015 22:31:17
Lease Expires . . . . . . . . . . : 04 June 2015 22:57:23
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 304140080
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-2B-00-36-48-5D-60-50-97-14
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 48-5D-60-50-97-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5cf2:840f:1c65:385e:3f57:feb6(Preferred)
Link-local IPv6 Address . . . . . : fe80::1c65:385e:3f57:feb6%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.home:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: BThomehub.home
Address: 192.168.1.254
Name: google.com
Addresses: 2a00:1450:4009:80d::200e
216.58.208.46

Pinging google.com [216.58.208.46] with 32 bytes of data:
Reply from 216.58.208.46: bytes=32 time=31ms TTL=52
Reply from 216.58.208.46: bytes=32 time=31ms TTL=52
Ping statistics for 216.58.208.46:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 31ms, Average = 31ms
Server: BThomehub.home
Address: 192.168.1.254
Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
206.190.36.45

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=192ms TTL=44
Reply from 206.190.36.45: bytes=32 time=192ms TTL=44
Ping statistics for 206.190.36.45:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 192ms, Maximum = 192ms, Average = 192ms
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...4e 5d 60 50 97 14 ......Microsoft Virtual WiFi Miniport Adapter
11...20 cf 30 66 a4 50 ......Realtek PCIe GBE Family Controller
10...48 5d 60 50 97 14 ......Atheros AR9285 Wireless Network Adapter
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.73 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.73 276
192.168.1.73 255.255.255.255 On-link 192.168.1.73 276
192.168.1.255 255.255.255.255 On-link 192.168.1.73 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.73 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.73 276
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
16 58 ::/0 On-link
1 306 ::1/128 On-link
16 58 2001::/32 On-link
16 306 2001:0:5cf2:840f:1c65:385e:3f57:feb6/128
On-link
11 276 fe80::/64 On-link
16 306 fe80::/64 On-link
16 306 fe80::1c65:385e:3f57:feb6/128
On-link
11 276 fe80::ac7e:b58b:f2bb:7cbe/128
On-link
1 306 ff00::/8 On-link
16 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
========================= Event log errors: ===============================
Application errors:
==================
Error: (06/03/2015 10:37:58 PM) (Source: RasClient) (User: )
Description: CoId={65255DE4-948B-46EF-A4CA-577ED01FFEE8}: The user USER-PC\USER dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.
Error: (06/03/2015 10:36:34 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17728 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: dbc
Start Time: 01d09e44d77af33b
Termination Time: 234
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id:
Error: (06/03/2015 10:29:06 PM) (Source: RasClient) (User: )
Description: CoId={2DFA7568-CB9A-476D-B8E2-BF5C9DD82E20}: The user USER-PC\USER dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.
Error: (06/03/2015 10:26:55 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.
Please use sxstrace.exe for detailed diagnosis.
Error: (06/03/2015 10:22:57 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.
Please use sxstrace.exe for detailed diagnosis.
Error: (06/02/2015 08:44:21 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.
Please use sxstrace.exe for detailed diagnosis.
Error: (06/02/2015 05:51:48 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17728 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 624
Start Time: 01d09d542b569645
Termination Time: 73
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id:
Error: (06/01/2015 09:47:49 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17728 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: b6c
Start Time: 01d09b8d75ae77af
Termination Time: 0
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id:
Error: (06/01/2015 09:47:16 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
Error: (05/31/2015 11:30:33 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (06/03/2015 10:59:42 PM) (Source: DCOM) (User: USER-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}USER-PCUSERS-1-5-21-3541754850-2695821152-2261588209-1000LocalHost (Using LRPC)
Error: (06/03/2015 10:59:36 PM) (Source: DCOM) (User: USER-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}USER-PCUSERS-1-5-21-3541754850-2695821152-2261588209-1000LocalHost (Using LRPC)
Error: (06/03/2015 10:27:08 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RapportKE64
Error: (06/03/2015 10:26:55 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%14001
Error: (06/03/2015 10:26:40 PM) (Source: Service Control Manager) (User: )
Description: The Rapport Management Service service failed to start due to the following error:
%%2
Error: (06/03/2015 10:25:48 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147467243
Error: (06/03/2015 10:23:25 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RapportKE64
Error: (06/03/2015 10:22:57 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%14001
Error: (06/03/2015 10:22:48 PM) (Source: Service Control Manager) (User: )
Description: The Rapport Management Service service failed to start due to the following error:
%%2
Error: (06/03/2015 10:21:20 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.

Microsoft Office Sessions:
=========================
Error: (06/03/2015 10:37:58 PM) (Source: RasClient)(User: )
Description: {65255DE4-948B-46EF-A4CA-577ED01FFEE8}USER-PC\USERBroadband Connection651
Error: (06/03/2015 10:36:34 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17728dbc01d09e44d77af33b234C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Error: (06/03/2015 10:29:06 PM) (Source: RasClient)(User: )
Description: {2DFA7568-CB9A-476D-B8E2-BF5C9DD82E20}USER-PC\USERBroadband Connection651
Error: (06/03/2015 10:26:55 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
Error: (06/03/2015 10:22:57 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
Error: (06/02/2015 08:44:21 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
Error: (06/02/2015 05:51:48 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1772862401d09d542b56964573C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Error: (06/01/2015 09:47:49 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17728b6c01d09b8d75ae77af0C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Error: (06/01/2015 09:47:16 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
Error: (05/31/2015 11:30:33 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

CodeIntegrity Errors:
===================================
Date: 2013-03-14 13:28:47.821
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.
Date: 2013-03-14 12:10:44.820
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.
Date: 2013-03-14 11:46:11.610
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.
Date: 2013-03-14 00:04:50.307
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.
Date: 2013-03-13 23:55:12.275
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.
Date: 2013-03-13 23:26:19.764
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.
Date: 2013-03-13 23:20:20.511
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.
Date: 2013-03-13 23:13:05.098
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.
Date: 2013-03-13 22:47:58.082
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00185_050\avcuf64.dll because the set of per-page image hashes could not be found on the system.
Date: 2013-03-13 20:03:41.734
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\Bitdefender 2012\Active Virus Control\Avc3_00182_049\avcuf64.dll because the set of per-page image hashes could not be found on the system.

**** End of log ****

 

[jontye]

Hi Seedy21, I've defraged both C & D drives, no improvement at all.

Jontye

 

[seedy21]

Hi Jontye,

Sorry for the delay it has been a mad house over here !

Step 1

Download ESET Services repair tool (ServicesRepair.exe) to your Desktop:
http://kb.eset.com/library/ESET/KB Team Only/Malware/ServicesRepair.exe

• Double-click the services repair tool (ServicesRepair.exe) that you downloaded in the previous step.
• If security notifications appear, click Continue or Run and then click Yes when asked if you want to proceed.
• Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.

If you are still having the issue after running ServicesRepair please try the following from the Microsoft website. Please test after completing every step to see if the issue is resolved.


Step 3: Run the FixIT to make Internet Explorer fast, stable and safe.
http://support.microsoft.com/mats/ie_performance_and_safety?wa=wsignin1.0




Step 4: Reset Internet Explorer back to it's default settings to fix most problems.
http://support.microsoft.com/kb/923737

Step 5: Open Internet Explorer in safe mode and see if its still occurring.
http://www.thewindowsclub.com/run-internet-explorer-8-in-no-add-ons-mode

If the above steps don't work, you can try the following:

Uninstall Then Re-install Internet Explorer

1. Close all programs.
2. Click Start, and then click Control Panel.
3. Click Programs, and then click Turn Windows features on or off.
4. In the list of Windows features, click to clear the Internet Explorer 11 box.
5. Click Yes when you are prompted.
6. Click OK. Internet Explorer 11 will now be uninstalled. The system will restart after the installation.

Re-install Internet Explorer After Uninstall

1. Close all programs.
2. Click Start, and then click Control Panel.
3. Click Programs, and then click Turn Windows features on or off.
4. In the list of Windows features, check the Internet Explorer 11 box.
5. Click OK, and then wait for system to restart.

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer.

Thank you.

 

[jontye]

Hi Seedy21, I've carried out steps 1 to 4 and the laptop seems to be responding much better, My wife is going to use it for the next few days and see how it goes. I will post the outcome.

When I ran the MS FIXIT it found that the 'Data Execution Prevention' was disabled and actioned a fix, so that may have been the problem.

As I posted a few days ago we are unable to switch on the wi-fi connection and are having to use the ethernet cable, do I need to start a new thread for this ?

Regards Jontye.

 

[seedy21]

Hi Seedy21, I've carried out steps 1 to 4 and the laptop seems to be responding much better, My wife is going to use it for the next few days and see how it goes. I will post the outcome.

When I ran the MS FIXIT it found that the 'Data Execution Prevention' was disabled and actioned a fix, so that may have been the problem.

As I posted a few days ago we are unable to switch on the wi-fi connection and are having to use the ethernet cable, do I need to start a new thread for this ?

Regards Jontye.

Sorry Jontye I thought you resolved your issue with the wi-fi. Let me know how the machine is going first then I can move the topic out of Malware Removal and focus on the Wi-fi issue.

 

[jontye]

Hi Seedy21, Firstly, I've now sorted the wi-fi problem, reset it using the Microsoft fixit facility.
The laptop has been running much better but still had a couple of problems with ' Page not Responding' so I've uninstalled IE 11 and reinstalled it using your instructions, we will use it for the next couple of days and let you know the outcome.
Regards Jontye.

 

[jontye]

Hi Seedy21, We've run the laptop for a couple of days and it is much the same, not quite as bad as it has been but we still have problems such as,

Taking well over a minute to open a site page,

Not responding on a number of times, inparticular on Paypal, sometimes eventually responding other times having to use the recover page option,

Once when using GMail a message popped up 'something not right, having trouble connecting to google'

Even during playing a game of 'Spider' 'not responding message' appeared.

Strange that we don't have the problems all of the time

Is it possible that it's faulty hardware ?
Regards Jontye

 

[RandyL]

FOR SEEDY21 ONLY:

Sorry for butting in. I was just wondering about a couple things that may or may not be relevant.

In the past I have seen slow page loading issues on some but not all computers running Internet Explorer 11 on Windows Vista. Perhaps trying Firefox or reverting to Internet Explorer 10 may shed some light.

I saw some errors relating to Trusteer Rapport. If this was or still is installed maybe it's related.

You mentioned that MS Word was slow to open. Are other programs slow to open? Does it take quite some time to boot up? You don't have a fast processor or a lot of RAM but it should be enough. If RAM or the hard drive is failing it can cause some slow issues. Since this is a HP computer it may have built in hardware diagnostics that you can run.

the machine is not running any faster. I opened it today to create a document in Word. It took 1 and a half minutes to load Word, but before it did, all the desktop icons went blank then slowly re-loaded. I then clicked to go on-line and it took one minute and 30 seconds to load my home page, followed by a minute aned 20 seconds to load this blog

Please do not make any changes unless instructed to do so by seedy21.

 

[seedy21]

Hi Jontye

I'm sorry for the late reply.

I am going to move your Topic as I don't believe this is now Malware Related, but Randy has had made some good suggestions that I would like you to complete.




Step 1

• Click on Start -> Control Panel -> Add/Remove Programs
• Uninstall the following Programs:-
  Rapport.
• Close the Add/Remove Programs and Control Panel
• Restart your computer

Step 2

I would like you to create a new User account and see if the speed issue is still there.

• To open User Accounts, click the Start button
  
  , click Control Panel, click User Accounts and Family Safety, and then click User Accounts.
• Click Manage another account.
  
  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
• Click Create a new account.
• Type the name you want to give the user account, click an account type, and then click Create Account.

Please log out and log in as the new user and test the account for Speed issues.

 

[jontye]

Hi Seedy21, When we first had the problem of slow running I checked for any recent installed programmes that were not downloaded by us, this Rapport was the one I noticed. I tried unistalling it, but it refused to move, so we contacted Rapport help and they, eventually, giuded us through the unistall, although the programme was unistalled, according to Rapport, the listing was still there.
Rapport assured us that the programme had been unistalled and the listing would disappear from our list of programmes, as you can see it is still there, I've just tried to unistall again and I'm getting this error message 'Error opening installation log file.Verify the specified log file location exists and is writable'
There is no 'File size' showing against the listing just install date, 7/4/15 and version number 3.5.1208.34
I will not move onto step 2 until I hear from you, there is no urgency for your reply as I'm away until the back end of the week,

Regards Jontye.

 

[seedy21]

Thank you for the update Jontye.

Please move on to Step 2 when your next at the machine.

 

[jontye]

Hi Seedy 21. Sorry for such a long gap between your last post and this one. We had a family bereavement so not been doing much on the pc. I followed your instructions and created a new user account. Since then the machine initially seemed improved with some 'not responding messages' but quickly followed by a response. However, it is now back to square one. Sometimes it takes 2 whole minutes to load the home page. My wife gets regular 'not responding' messages, sometimes followed by a website then quickly responding but other times when it just doesn't respond. Tonight we have also had two occassions when the machine froze. The first time she was simply going to her home page (Google search) and she ended up having to switch off and start again. The second time she was trying to get onto JD Sports when it froze completely so she waited. After 4 minutes the clock jumped forward 4 minutes and the site started to load up. Maybe we need a new laptop?

 

[seedy21]

HI Jontye,

Can you let me know what Make and Model your laptop is? I would like to see if the unit has some Hardware Diagnostics tools we can use.

Seedy21